Current auditing and mystery shopping service providers for various industries in the U.S. do not focus on the essential details of the operations, in particular the parking industry. The service providers send totally unprepared personnel to evaluate rather complex business practices, thus unable to see the nuances or understand why there is a difference if any. This gap between what the business really needs and what current providers deliver creates a business opportunity for Servimer.
Servimer strongly believes that each shopper needs to have training before evaluating a business in which he or she is not an expert. Due to the nature of the business which requires rotation of various inspectors within a short period of time, training might not be feasible before a particular shop or inspection, thus all the shoppers are assigned coaches who are experts of the industry and can guide them in the process if needed.
Integrity should be a primary focus of the quality control. Naturally, if business is not profitable, all other business aspects become secondary; therefore, Servimer always has integrity as a part of business evaluation. Specifically for the parking industry - it is no longer viewed as an amenity; and it is definitely not a NON-profit operation even for municipal institutions. While customer service and appearance are crucial, revenue generation is a foundation of the parking business. For that matter, Servimer combines loss prevention strategies with customer service evaluation. Focus on Integrity employs a set of practices to preserve profit. As John Heywood said “it’s no use closing the barn door after the horse is gone.” Servimer uses mystery shopping, various types of audits, and video surveillance specifically designed to reduce preventable losses that are caused by deliberate or inadvertent human actions, commonly known as "shrinkage."
Although Loss Prevention techniques are mainly used within the retail sector, it is also used in other businesses like parking, hospitality, transportation. Deliberate human actions cause loss that can be deliberate theft, fraud, vandalism, waste, abuse, or misconduct. Inadvertent human actions are attributable to loss due to poorly executed business processes, where employees fail to follow existing policies or procedures - or cases in which business policies and procedures are lacking.
Our mission statement is to provide clients with the tools to define reality; evaluate customer service and integrity; measure effectiveness of operations and training; operational auditing and training.
Servimer provides full scope of services in line with inspections and training. Servimer is not involved with operations of any business it provides services for. Servimer does not limit its employees and contractors to a certain state or industry. It has a policy of profit sharing for shoppers who identify and initiate contracts with new clients.
Many features offered by Servimer like 24/7 service, real time notifications of infractions, or court/labor hearing representations are still not offered by most mystery shopping companies in the US. Servimer has grown from operations in 9 Mid-Atlantic States in 2007 to 27 states across the US in 2010 and to all the states in 2016.